Support & Contact

AtlasCore support helps sellers using the Etsy listings hub and optional marketplace connections (Etsy, Amazon, Shopify, eBay, Walmart, TikTok Shop, Instagram Shopping, Pinterest Shopping, Faire, WooCommerce, Squarespace Commerce, BigCommerce, Temu, Wayfair, SHEIN, Wish, Newegg, Magento / Adobe Commerce, Oracle NetSuite Commerce, custom and third-party marketplace integrations). Use the channels below for account, billing, integration, and compliance questions.

1. General Support

Email: support@atlascore-market.com

Typical response time: 1–2 business days (paid plans may receive priority handling).

Include your account email, marketplace affected, and screenshots or error messages when possible.

2. Privacy & Data Requests

Access, export, correction, or deletion requests: privacy@atlascore-market.com. See Data & Retention and Delete Account.

3. Security Reports

Vulnerability or incident reports: security@atlascore-market.com. See Security Practices.

4. Marketplace Connection Help

For OAuth errors, sync failures, or disconnecting a store, visit Disconnect Marketplace or open a support ticket with the marketplace name and approximate time of the error.

5. Etsy Seller Support & Disconnect

Etsy shop connection, OAuth errors, listing sync, and disconnect instructions are documented in our Etsy legal addendum and marketplace disconnect guide.

• Etsy Legal Addendum — trademark, API compliance, and data protection policies for Etsy seller integrations.
• Disconnect Marketplace — step-by-step instructions to disconnect your Etsy shop and revoke AtlasCore access.

For Etsy-specific account issues, email support@atlascore-market.com with your account email and approximate time of the error.

6. Billing & Refunds

Subscription and refund questions: support@atlascore-market.com. Review our Refund Policy.

7. Legal & Compliance Documentation

Full legal documentation is available on our Legal Docs index, including Terms, Privacy, Security, and marketplace compliance notices.

8. Marketplace Operator Support

AtlasCore cannot resolve marketplace account suspensions, payout holds, or policy disputes on your behalf. Contact the relevant marketplace's seller support directly for platform-specific enforcement actions.